Help center

What is cobench.io? How does the platform work? What are the benefits of cobench.io? Who is cobench.io for?

How do I create an account? How do I edit my profile? Can I switch between Maker and Producer? How do I delete my account?

How do I change my email address? How do I manage notifications? Where do I find my settings? How do I change my language?

How do I contact a Producer/Maker? Where do I find my messages? How fast does support respond? Is there a live chat?

How do I create a request? What information do I need? How do I upload STL files? What does a request cost?

How do I choose the best offer? What do the different statuses mean? Can I negotiate offers? How does payment work?

How long does delivery take? What if I have quality issues? Can I track my order? Is there a warranty?

Which payment methods are available? When am I charged? How do I get an invoice? Can I cancel?

How do I add a 3D printer? Which materials should I offer? How do I update my availability? What is the machine park?

How do I create an offer? How do I price correctly? What are the request criteria? Can I decline requests?

How do I confirm an order? What if I have print issues? How do I upload shipping information? How do I mark an order as completed?

How are payments processed? What fees apply? When do I receive my money? How do payouts work?

Which payment methods are accepted? Can I pay by credit card? Is PayPal available? Is purchase on invoice available?

How do I get an invoice? Where is my payment history? Can I get a collective invoice? Are invoices VAT-compliant?

What fees apply to Makers? What commission do Producers pay? Are there hidden costs? How is commission calculated?

When is my money paid out? Which payout methods exist? Are there minimum payout amounts? How long does a payout take?

How do I create a strong password? What is two-factor authentication? How do I spot phishing? What if I notice suspicious activity?

What data is stored? How is my data protected? Is my data shared? Where is the privacy policy?

How secure are payments on cobench.io? Who can see my payment details? Is my credit card safe? What is buyer protection?

Where are the terms? What are the community guidelines? How do I report violations? What happens if rules are broken?